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Shipping and Returns

Return policy and limited guarantee against defects.

For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace/refund for BATTERY OPERATED items with a MECHANICAL DEFECT (or for any shipping errors made by us). NO CREDIT will be given for any "USED" products. You must contact us at contact@bestsextoyshop.com for an RMA. Please return the items in their original packaging within 15 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 15 day return period. If you have further questions or problems, please contact us.

We have tens of thousands of products on our website. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.

In your return package please include:

  • The packing slip.
  • A note telling us what the problem was.

If you do not include a note, you may not be refunded!

Please allow up to 3 weeks to receive your replacement or refund.

Your account will be credited with the refund/your replacement will be shipped when we receive the returned merchandise. You will receive an email confirmation once your return has been processed.

Shipping charges are non-refundable. Customer is responsible for all return shipping fees.

Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.

We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Please if you have questions, please email: contact@bestsextoyshop.com